SHIPPING & RETURNS
SHIPPING POLICY
a) We offer shipping services for our products to various locations. The shipping options, rates, and delivery times may vary depending on the destination and the size/weight of the item.
b) Customers can choose their preferred shipping method during the checkout process. We strive to process and ship orders promptly, usually within 1-2 business days.
c) Once the order is shipped, customers will receive a confirmation email with tracking information to track the progress of their package. It is important to ensure that the provided shipping address is accurate to avoid any delivery delays or issues.
d) In case of any shipping concerns or delays, customers can reach out to Topar at (719) 846-9458
RETURN & EXCHANGE POLICY
a) We understand that sometimes customers may need to return or exchange a product. We have a hassle-free return policy to ensure customer satisfaction.
b) If customers are not satisfied with their purchase, they can request a return or exchange within a specified time frame (e.g., 30 days from the date of delivery). The returned item should be unused, in its original packaging, and in a resalable condition.
c) To initiate a return or exchange, customers can contact our customer support team who will provide further instructions and assist with the process.
d) Depending on the nature of the return/exchange, customers may be responsible for return shipping costs. However, if the return is due to a product defect or an error on our part, we will cover the return shipping fees.
e) Once the returned item is received and inspected, customers will be eligible for a refund, replacement, or store credit, as per their preference and the applicable policies.